Returns Policy
Last updated: March 2026
Le Vault is a strictly mediated pre-owned luxury resale platform. All sales are final except in the cases provided below.
A 3% Buyer Protection Fund contribution is applied to every purchase, covering: item significantly different from description, item not received within 14 business days of shipment, authenticity dispute after independent expert review — provided official documentation is presented.
The Buyer Protection Fund and all dispute rights described in this policy apply equally to purchases made through guest checkout (without an account). Guest buyers open a dispute or return request within the same 48-hour window using their order reference and the email provided at purchase, or by contacting our support team.
Buyers have 48 hours from confirmed delivery to open a dispute. After this period, the order is automatically confirmed and payment released to the seller.
To support a claim: photos of the item upon receipt, description of the discrepancy, supporting documentation.
Le Vault will: notify the seller and request a response within 48 hours, review all evidence from both parties, issue a decision within 5 business days, and if approved, process a full refund including shipping costs.
Disputes will not be accepted for: change of mind, minor wear consistent with disclosed pre-owned condition, colour variations due to photography, items returned without prior authorisation.
To open a return, use your order tracking page (guests) or your inbox (members). For mediation or any question, contact the concierge: [email protected]
If no amicable solution is found by our customer service, you may refer the matter free of charge to our mediator CM2C (www.cm2c.net) or use the European ODR platform: https://ec.europa.eu/consumers/odr